Hybrid Manager, Proactive Trust & Safety Operations

at Snap Inc.

• Job title: Manager, Proactive Trust & Safety Operations
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $157,000 - $235,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Grafana
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Manager for Proactive Trust & Safety Operations overseeing detection framework at Snap Inc. Collaborates with cross-functional teams to enhance user safety and drive improvements across systems.

Responsibilities

• Act as the primary subject matter expert and accountable leader for elements of Snap’s proactive detection system
• Enhance the team’s work through recommendations for optimizing tooling, as well as process development and improvement, and drive implementation of the solutions
• Work closely with other proactive detection team members to ensure seamless collaboration and parity across detection systems
• Manage detection operations against quality targets in a highly dynamic and fast-paced environment
• Manage detection-related escalations, including triaging, assessing prioritization, communicating with impacted stakeholders, and developing responsive plan
• Oversee vendor-supported labeling work, providing guidance and feedback to achieve optimal operational outcomes
• Track detection-related metrics and identify new opportunities for measuring the impact of the team’s work
• Analyze and audit data to identify user trends and malicious behavior, and work with team to make responsive changes
• Take ownership of XFN communication regarding detection work, ensuring internal stakeholders are aware of priorities, progress and challenges, and understand the reasons behind them
• Conduct research and source intelligence related to high priority harm areas
• Model leadership and actively mentor others; review team members’ work as needed
• Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints in the context of large and complex business problems
• Develop and conduct training for other T&S team members
• Create and maintain knowledge management documentation

Requirements

• Bachelor’s degree
• 8+ years of experience working in technology, safety, or a related field
• Comfort working within a content moderation environment, including frequent exposure to sensitive content
• Experience managing multiple projects end to end, demonstrating ability to prioritize tasks, track deliverables and work independently with minimal supervision
• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, Grafana etc.)
• Experience in process optimization projects and identifying performance improvement opportunities
• Familiarity with machine learning, including LLMs
• Background working effectively with cross-functional teams at all levels of the company
• Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization
• Highly attentive to detail
• Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs
• Ability to comfortably navigate ambiguity and gray areas, and confidently make decisions despite imperfect or incomplete information
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product
• Ability to work flexible hours, including rotational weekends on-call

Benefits

• Paid parental leave
• Comprehensive medical coverage
• Emotional and mental health support programs
• Compensation packages that let you share in Snap’s long-term success