Manager Digital and AI Transformation at GLP medical services GmbH focusing on IT - supported processes. Leading digital and AI projects with a focus on stakeholder management and communication.
About the role
- Overseeing the SMOC Rental Assistance Inspections department and ensuring compliance with housing standards. Supervising staff, conducting inspections, and managing operational procedures.
Responsibilities
- Day-to-day supervision of the HQS Inspectors and HQS Coordinator.
- Oversee scheduling and completion of thorough HQS inspections of new units, existing units, and reinspection of those units.
- Assist the Rental Assistance Director of Federal Programs in development and implementation of new programmatic practices and forms for streamlining, processing, and uniformity.
- Monitor various types of inspections by conducting audit inspections.
- Verify unit compliance based on health and safety requirements.
- Conduct trainings for new staff and ongoing trainings for existing staff in relation to HQS/EOHLC regulations.
- Manage the responsibilities of the HQS Inspections Coordinator and enter all Inspection data as necessary into the YARDI Software System module.
- Maintain all necessary compliance rules related to Lead Paint Letters of Compliance by evaluating all LOC documents to verify their authenticity.
- Manage and maintain a process to ensure that all property owners/landlords comply with Inspection related rules and regulations.
- Assist staff with escalated issues or complaints.
- Develop and maintain positive relationships with stakeholders including EOHLC, landlords, tenants, RAP Billing, Program Reps, RAFT, and other programs.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
- Other duties as assigned.
Requirements
- Bachelor's Degree preferred.
- Minimum of 1-2 years of housing program experience, 1-2 years managing staff preferred.
- Knowledge of Excel, Windows, Word and PC’s.
- Ability to work well in a very high volume and productivity environment.
- Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.
- Valid Mass. Driver’s License and insurance.
- Nan McKay HQS Certification required.
- Future HQS Certifications as required.
Benefits
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
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