Wholesale Sales Manager at Crocs, Inc. managing key multi - brand accounts and driving sell - in execution for wholesale operations. Collaborating closely with Marketing, Merchandising, and VM teams for optimal performance.
About the role
- Manager, Marketplace overseeing eCommerce performance and seller activities for The Dufresne Group. Executing strategy for marketplace operations while collaborating with multiple teams.
Responsibilities
- Execute marketplace strategy by managing day‑to‑day marketplace activities that support revenue growth, seller performance, and category expansion
- Coordinate with Business Development and Seller Account Management to support seller onboarding, activation, catalog readiness, and ongoing performance needs
- Support strategic seller relationships, including communication, commercial coordination, and implementation of agreed‑upon initiatives
- Monitor key KPIs (traffic, conversion, sales, customer experience, catalog health) and escalate insights, risks, and opportunities to senior leadership
- Oversee operational standards across marketplace sellers and drop ship vendors, ensuring sellers meet SLAs, policy requirements, and customer experience expectations
- Collaborate cross‑functionally with merchandising, marketing, product/tech, and customer service teams to resolve issues and execute marketplace initiatives
- Identify process improvements to strengthen marketplace operations, seller satisfaction, and team efficiency
- Partner with supply chain/operations on vendor fulfillment SLAs and issue resolution
- Ensure consistent CX standards across all third‑party fulfillment models
- Demonstrate the company’s values in all aspects of their work performance.
Requirements
- 3+ years of experience in ecommerce, marketplace operations, account management, or digital merchandising
- Experience working directly with sellers, brands, or vendors to improve catalog, operational performance, or sales
- Familiarity with ecommerce platforms, seller tools, and KPIs (traffic, conversion, SLAs, CX metrics)
- Experience collaborating with cross‑functional teams (merch, marketing, product, CX)
- Bachelor’s degree in Business, Marketing, Commerce, or a related field
- Additional coursework or training in ecommerce, digital operations, or merchandising is a plus
- A combination of education and relevant experience will be considered
- Strong communication and relationship‑building skills
- Analytical mindset with ability to interpret marketplace and seller performance data
- Organized and detail‑oriented with strong execution discipline
- Customer‑focused with commitment to improving seller and customer outcomes
- Proactive, adaptable, and comfortable in a fast‑paced environment.
- Driver’s License Required
- Passport and ability to travel in North America.
- A satisfactory Criminal Record Check may be required
Benefits
- Market competitive wages;
- Comprehensive benefits plan and excellent employee discounts;
- Employer Sponsored Retirement Savings Plan;
- Career growth and continuous development;
- Respectful and family-oriented working environment with strong company values;
- The opportunity to work for one of Canada’s Best Managed Companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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