Hybrid Pressure Injury Prevention Customer Success Specialist

Posted last month

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About the role

  • Customer Success Specialist for LEAF technology platform, delivering education and support in clinical settings. Collaborating with various clinical teams and leading customer training initiatives.

Responsibilities

  • Drive adoption, optimization, and expansion of LEAF technology platform
  • Deliver clinical education and ongoing support
  • Lead initial customer training and Go-Live events
  • Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams
  • Troubleshoot issues and provide remote or on-site assistance
  • Develop partnerships with clinical teams
  • Identify opportunities to integrate LEAF into electronic health records and other healthcare technologies
  • Grow the business by identifying expansion opportunities within current accounts

Requirements

  • Strong clinical foundation—ideally as a Registered Nurse
  • Bachelor's degree preferred
  • At least three years of clinical experience
  • Prior exposure to clinical technology platforms highly desirable
  • Solid understanding of hospital turning and repositioning protocols
  • Strong data analytics skills
  • Confidence in presenting, training, and communicating with diverse clinical teams
  • Comfortable traveling up to 50% as needed

Benefits

  • 401k Matching Program
  • 401k Plus Program
  • Discounted Stock Options
  • Tuition Reimbursement
  • Flexible Personal/Vacation Time Off
  • Paid Holidays
  • Flex Holidays
  • Paid Community Service Day
  • Medical, Dental, Vision
  • Health Savings Account (Employer Contribution of $500+ annually)
  • Employee Assistance Program
  • Parental Leave
  • Fertility and Adoption Assistance Program
  • Discounts on fitness clubs, travel and more!

Job title

Pressure Injury Prevention Customer Success Specialist

Job type

Experience level

Mid levelSenior

Salary

$75,000 - $85,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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