Customer Success Specialist for LEAF technology platform, delivering education and support in clinical settings. Collaborating with various clinical teams and leading customer training initiatives.
Responsibilities
Drive adoption, optimization, and expansion of LEAF technology platform
Deliver clinical education and ongoing support
Lead initial customer training and Go-Live events
Collaborate with LEAF Sales Specialists, Clinical Resource Specialists, and Advanced Wound Care teams
Troubleshoot issues and provide remote or on-site assistance
Develop partnerships with clinical teams
Identify opportunities to integrate LEAF into electronic health records and other healthcare technologies
Grow the business by identifying expansion opportunities within current accounts
Requirements
Strong clinical foundation—ideally as a Registered Nurse
Bachelor's degree preferred
At least three years of clinical experience
Prior exposure to clinical technology platforms highly desirable
Solid understanding of hospital turning and repositioning protocols
Strong data analytics skills
Confidence in presenting, training, and communicating with diverse clinical teams
Comfortable traveling up to 50% as needed
Benefits
401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical, Dental, Vision
Health Savings Account (Employer Contribution of $500+ annually)
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