Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
About the role
- Customer Engagement Manager leading KOL strategy development and execution in the healthcare sector. Collaborating with multiple teams to enhance market presence and drive impactful engagement with healthcare professionals.
Responsibilities
- Lead the development and execution of a cross-functional Key Opinion Leader (KOL) strategy across the UK
- Map and nurture relationships with influential healthcare professionals
- Create structured engagement plans, ensuring evidence-led advocacy drives policy and practice
- Collaborate closely with Marketing, Medical Education, Market Access, and Sales to turn strategy into action
- Support sustainable growth and advance market presence
Requirements
- A marketing mindset with proven ability to design and deliver impactful engagement strategies
- Strong project management skills and experience working with internal stakeholders across multiple functions
- Excellent communication and negotiation skills to engage confidently with stakeholders at all levels
- Customer facing experience is a must, the role is primarily marketing-focused, requiring creativity and analytical thinking.
- Previous experience within the medical devices or healthcare industry is required
- Orthopaedics experience is ideal; surgical backgrounds are also a bonus!
Benefits
- Generous annual bonus and pension schemes
- Save As You Earn share options.
- Flexible vacation and time off
- Paid holidays and paid volunteering hours
- Private health and dental plans
- Healthcare cash plans
- Income protection
- Life assurance
- Discounts on gyms and fitness clubs
- Salary sacrifice bicycle and car schemes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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