Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
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Hybrid Customer Service Representative
Posted 2 months ago
About the role
- Customer Service Representative handling calls from child support client stakeholders according to SOPs. Categorizing calls and recording extraordinary cases while ensuring policy understanding.
Responsibilities
- Responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
- Categorize all calls received in one of the categories provided
- Record any abusive and/or extraordinary calls
- Be responsible for other duties as assigned
Requirements
- Must maintain a general understanding of policies and procedures
- Possess strong oral and written communication skills
- Knowledgeable in modern office practices, procedures, and equipment
- Exhibit excellent Interpersonal skills using tact, patience, and courtesy
- High School Diploma or equivalent required
- Must be proficient in data entry skills, including keyboard, mouse and 10-key pad
- Must be able to type a minimum of 35 WPM.
- Basic knowledge of Microsoft Office
Benefits
- Medical, Dental, Vision, and 401(k) after your first 30 days with us.
- Paid Time Off (PTO) accrual on your first day!
- Referral Program and internal promotion opportunities.
- Paid Training
- Bi-annual bonuses to employees who qualify
- Health Club Reimbursements
- Career Growth Opportunities
- Exciting, fun, and supportive work environment
- Coworkers who feel like family!!!
- $40/month technology assistance/reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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