Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
Responsibilities
- Monitors and assesses company electronic medical records (EMR) workflows and assists as needed or assigned
- Provides support with the intake process and admission decisions
- Facilitates virtual training for newly hired/rehired/promoted Clinical Managers and Nurses
- Serve as interim Clinical Manager when position is vacant
- Act as mentor for new Clinical Managers
Requirements
- Registered Nurse with an active and unencumbered license in the state of residence
- Expertise and experience with the Homecare Homebase (HCHB) EMR system
- Three (3) years of clinical experience within the last five (5) years in a home health agency, home care setting, or health facility
- Homecare Homebase (HCHB) & Oasis experience is required
- Valid and acceptable driver’s license with proof of automobile insurance coverage
- Travel by car between regional offices will be required
Benefits
- 401(k) with company match
- Health, dental, vision, life, and pet insurance
- Mileage reimbursement and cell phone allowance
- Generous PTO, sick time, and paid holidays
- Inclusion Day to celebrate what matters to you
- Float Day for extra flexibility and balance
- Up to 8 Hours of Paid Volunteer time yearly
- No-Cost Employee Assistance Program (EAP) - unlimited mental health telephonic counseling sessions, support with identity theft, Will preparation and travel assistance
- Robust DEI company program because Inclusion is an Aveanna Core Value
- Tuition discounts and reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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