Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
About the role
- Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Responsibilities
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment
Requirements
- No specific education requirement
- 3-6 months training or experience preferred
- May be required to have a valid driver’s license
- Completed all safety and task training certification
- May be required to be forklift certified
- Bilingual a plus
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment and willing to share with team.
- Knowledge of the upkeep and care of the cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Benefits
- SBM offers comprehensive benefit packages.
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