Director Network Engineer responsible for operations support and stability in Fidelity's Enterprise Infrastructure at Chennai/Bangalore. Leading infrastructure improvements and incident resolution for network services.
Responsibilities
Responsible for second level Operations support for customers by troubleshooting and mitigation of incident tickets
Provide reliable and stable infrastructure via standards, best practices, simplified support models, automated processes
Address incident tickets and provide resolution in a timely manner
Conduct periodic knowledge transfer sessions and Documentation
Secure the environment through tactical change management
Work in a cross-organizational fashion to consult and enable network services
Meet the needs of the business community in disciplined approach towards ITSM methodologies
Collaborate with all EI divisions to ensure 24x7 availability DCNS services
Support the environment in an on-call rotation
Requirements
15+ years of IT experience
Graduate
Deep knowledge of application transport and network infrastructure protocols
In Depth Knowledge and working experience Routing Protocols: BGP, OSPF, MPLS, VRF, VPNs
Managing Escalation and Troubleshoot critical issues as needed
Experience with HPE, Cisco routing switching and Multi-Vendor Environment
In Depth knowledge and working experience on Protocols: PVST, RPVST, VXLAN, BGP EVPN, QOS
In Depth Knowledge of Wireshark packet captures
In Depth Knowledge and working experience of various Network Authentication protocols
Automation skills such as Python and Ansible
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