Senior Conflict Analyst managing conflict resolution and analysis for Ankura Consulting. Overseeing conflict checks, directing staff training, and ensuring compliance with firm's policies.
About the role
- Early career technologist contributing to projects that impact customer experience in tech at Fidelity Investments. Collaborating on AI and data model initiatives for improvements in contact centers.
Responsibilities
- Help untangle 20K+ routing rules that steer phone, email, and chat to the right associates
- Catalog current rules, design a simplification framework and proposal
- Prototype an AI data model to translate rules to the next platform
- Get hands on with Amazon MemoryDB, OpenSearch, and Bedrock
Requirements
- Degree in Information Systems, Analytics or related field
- Strong system analysis capabilities and problem-solving skills
- Familiarity with XML development
- AI/ML mindset and willingness to learn emerging technologies
Benefits
- Gain hands-on experience in system analysis, automation, and enterprise-scale technology solutions
- Work alongside experienced professionals who will guide your development
- Contribute to projects that enable critical technology transformation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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