Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
About the role
- Customer Service Specialist at Clickstop ensuring an industry-best customer experience for Fasteners Plus. Collaborating with teams to drive sales and enhance service delivery.
Responsibilities
- Aligning with Clickstop’s Core Values to drive our culture and business forward.
- Providing an industry best customer experience for one of our e-commerce brands, Fasteners Plus.
- Recognizing and identifying customer needs and opportunities by being a great listener.
- Continuously improving our processes.
- Managing platforms, data, and processes in an organized and effective manner to ensure all key team members are executing their work with the best information possible for the customer.
- Working within a highly collaborative team and strategizing with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service.
- Demonstrating our commitment to our brand promise by providing customers what they want, when they need it on their first call.
- Completing daily tasks while living out our values and code through self-awareness and integrity.
- Openly discussing and relaying information with stellar follow-up and execution.
- Celebrating what is going well while identifying opportunities for growth.
Requirements
- Employee has been employed with Clickstop for at least 6 months.
- Employee is Engaged.
- Employee is meeting the expectations of their current role.
- Employee is in good standing as defined by not currently under formal discipline and has not received formal discipline in the prior 90 days.
- Employee and their current manager have discussed the opportunity prior to applying.
- Must be authorized to work in the United States.
- Employment is contingent upon the completion of a satisfactory background check.
Benefits
- Comprehensive training program.
- A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)
- An entrepreneurial environment where opportunities are endless for those who seek them.
- Effective and impactful cross-department collaboration opportunities with our highly dynamic Clickstop teams!
- Recognition for personal, team, and company accomplishments - Clickstop’s success is a reflection of your engagement and excellence!
- We offer great full-time benefits including a competitive compensation package and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in!
- Health Insurance ($0 Premium option)
- Dental & Vision Insurance
- PTO, Paid Holidays, and Birthday and Volunteer Time Off
- Life and Disability Insurance
- 401K Match
- ESOP – After one full year of service and minimum hour requirement is met
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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