Cyber Client Service Technician serving as the primary GEHC Services face for device cybersecurity. Responsible for ensuring customer satisfaction through service excellence.
SF
Hybrid Client Service Manager
Posted 2 months ago
About the role
- Client Services Manager in the Tax Exempt Market managing client relationships and operational integrity. Facilitating interactions and collaborating with internal teams for effective service delivery.
Responsibilities
- Respond to client phone calls and emails related to participant-level issues
- For Team-Based CSM clients, submit projects for plan-level changes/enhancements
- Provide PSW/SCP training and support to clients
- Collaborate with internal business partners to ensure that client requests and escalations are responded to timely
- Respond timely to internal requests
- Point of escalation for operational issues and service recovery efforts
- Obtain formal direction from client from proper authorized requestor as required
- Provides education/training on service changes
- Review changes to ensure they were made according to request
- Consult with clients regarding legal ramification of not complying with NDT results
- Assist with delivery of test results and interpretation (i.e. for plans that fail NDT testing, follow-up discussions with the client to determine if a change to business plan is required)
- Serves as operational consultant during client onboarding for new Implementations and corporate actions
- Responsible for consulting on regulatory changes and ensuring the plan is updated in compliance with the regulatory changes
Requirements
- Bachelor's degree preferred
- 5-10 years of relevant experience, preferably with 5 being in defined contribution
- Experience establishing and maintaining relationships with key client operational decision makers
- Experience facilitating client interactions (phone, face to face)
Benefits
- Professional development opportunities
- Health insurance
- Flexible working hours
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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