Entry - level Analyst in the Global Client Group at Dimensional, supporting client relationships and business development for Australia based clients. Enthusiastic, ambitious candidates welcome, especially in Melbourne or Sydney.
About the role
- Project Analyst interpreting and configuring complex client projects in technology sector. Collaborating with teams and providing comprehensive support for project implementations.
Responsibilities
- Conduct study and interpretation of new projects of medium and high complexity to support decision-making and hold alignment meetings with clients to define timelines and the project start schedule;
- Perform installations, technical and system configurations, and adapt the software to the client’s business requirements for medium and high complexity projects; execute tests and parameterize the software;
- Deliver configuration, management and operational training to clients via videoconference, and when necessary provide customized manuals;
- Advise clients on the use of the acquired tool to accelerate implementation and adoption;
- Monitor the client’s use of the platform for medium and high complexity projects, resolving questions, troubleshooting issues and performing fine adjustments;
- Update the project status weekly and send it to the client to maintain control and visibility of project progress;
- Maintain active and effective communication with medium and high complexity clients regarding formalization formats, chats and messaging throughout the project;
- Hold alignment meetings with the Business team to explain the customer journey and ensure project continuity.
Requirements
- Bachelor’s degree completed or in progress in Technology or Engineering fields;
- Intermediate knowledge of Networks;
- Servers (Linux, Windows Server);
- Microsoft Office suite;
- Ability to analyze, test and validate REST APIs, understanding technical documentation, HTTP methods, authentication flows and system integrations;
- Ability to analyze and design process flowcharts, mapping journeys, business rules and decision points throughout the project flow;
- Knowledge of Asterisk is desirable.
- Clear and didactic communication;
- Strong interpersonal skills;
- Patience and empathy;
- Proactivity;
- Problem-solving skills;
- Resilience.
- Willingness to travel.
Benefits
- 🏥 Comprehensive health insurance because your health is a priority (Unimed - co-payment);
- 🦷 Dental plan (Uniodonto) so you can keep smiling; 😁
- 🧬 Life insurance for added security;
- 🍽️ Meal/food voucher (Caju Card) so you can choose where and how to eat with flexibility;
- 🥳 Birthday day off (one full day off during your birthday month);
- 🎖 Tenure rewards — we value your length of service with extra time off and financial bonuses;
- 🫂 Referral program (successful referrals that result in hires are rewarded);
- 🌴 SNX Beach (voucher to supplement your beach stay) 😎
- 🚀 Partnership with Udemy (continuous professional development to keep growing);
- 💪🏼 Wellhub/Gympass (fitness benefits);
- 💡 Culture of innovation to unleash your creativity!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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