Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
About the role
- Senior Strategy Analyst driving data-driven strategy and insights for Credit Acceptance's auto lending business. Leading strategic analyses and collaborating with cross-functional teams to shape initiatives.
Responsibilities
- Independently lead strategic analyses that inform business and go-to-market (GTM) strategy, including product launches, customer segmentation, channel strategy, and market expansion
- Translate ambiguous business questions into structured problem statements, hypotheses, and analytical workplans—without relying on detailed instructions
- Build and maintain financial, strategic, and scenario models to evaluate new opportunities, risks, and trade-offs
- Analyze large, complex datasets to uncover insights related to customer behavior, portfolio performance, channel effectiveness, and growth opportunities
- Partner with cross-functional teams to shape the direction of analysis, not just execute predefined requests
- Develop clear, insight-rich recommendations that are grounded in data, commercial judgment, and business impact
- Create consulting-style, executive-quality PowerPoint presentations that use data-driven storytelling to influence decisions and align stakeholders
- Define success metrics and KPIs for strategic initiatives and support ongoing performance tracking
- Contribute meaningfully to quarterly and annual strategic planning cycles
- Act as a trusted thought partner to senior stakeholders, bringing a strong point of view supported by analysis
Requirements
- Bachelor's degree or equivalent experience
- 3-6 years of relevant experience in: Top-tier or strong management consulting firms, or Internal strategy, analytics, or GTM roles at a high-performance company (e.g., financial services, fintech, consumer lending, technology)
- Demonstrated experience owning strategy or analytics workstreams independently, from problem definition through delivery
- Hands-on experience using SQL and Python for data analysis (not just conceptual familiarity)
- Practical experience using BI tools such as Power BI as part of an overall analytical workflow
- Experience working directly with senior stakeholders (Director / VP level)
- Strong presentation and executive communication experience, particularly in data-driven, consulting-style PPTs
Benefits
- Excellent benefits package that includes 401(K) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical/dental/vision
- Many nonstandard benefits that make us a Great Place to Work
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