Technical Integration Analyst providing best in class customer support throughout the API technical onboarding journey. Collaborating with internal teams to ensure a smooth onboarding experience for clients.
About the role
- Fraud Analyst responsible for managing fraud investigations and supporting fraud risk strategies at a fintech company. Ensuring compliance and effective communication across teams.
Responsibilities
- Proactive review of fraud risks relating to Card Transaction and Payments Fraud.
- Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
- Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.
- Support the VISA Dispute and Financial Reconciliation processes.
- Identify new fraud trends and collaborate on effective prevention strategies.
- Support Allica’s Change programme, providing SME knowledge.
- Assist with training needs and provide coaching as appropriate.
- Communicate ongoing and new fraud risks and trends appropriately to the business.
- Adhere to and support Allica’s risk management framework.
- Ensure full compliance with Allica’s policies as required.
Requirements
- Fraud Investigation experience is essential.
- Strong knowledge of transaction and payment processing rules, regulations, and platforms.
- Excellent communication skills, both written and verbal.
- Enjoys a variety of different activities and comfortable switching priority as needed.
- Strong customer focus, with an emphasis on doing the right thing.
- Good negotiation skills, able to engage effectively in challenging situations and under pressure.
- Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
- Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
- Excellent communication and leadership skills.
- Organisational and time-management skills.
- Attention to detail.
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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