Customer Success Manager for Treatwell onboarding salon partners and enhancing their experience. Responsibilities include training, support, and upselling within the beauty industry.
About the role
- International Partners Success Manager responsible for building relationships with international merchants. Ensuring client satisfaction and contributing to Skroutz's expansion ambitions in Europe.
Responsibilities
- Build, maintain and create strong relationships with international merchants
- Act as the commercial owner for seller growth across designated international markets
- Resolve clients’ issues and complaints
- Work with the internal teams dedicated to the same client account to ensure open communication and that we meet client needs
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meet all client needs and deliverables according to proposed timelines
- Conduct regular check-ins, business reviews and growth meetings with merchants to ensure their ongoing success, satisfaction and adoption of available services
Requirements
- Bachelor’s degree in Marketing/Business Administration/Management or relevant field
- 2+ years of previous work experience in Partners Success Management/B2B Sales or similar role ideally in eCommerce environment
- Fluency in Greek & English language
- Knowledge of Romanian, Bulgarian or Polish would be a plus
- Familiarity with CRM software
- Familiarity with Google suite
- Familiarity with Reporting tools
- Excellent verbal and written communication skills; you are a listener, a presenter, and a people-person
- Self-motivated, self-directed, tactful, creative and multitasker
- Able to analyze data and sales statistics and translate into action plan
- Knowledge of Skroutz key objectives impacting team’s goals
- Strong negotiation skills, with the ability to follow-through on client contracts
- Proven results of delivering client solutions and meeting sales goals
- Proven ability to manage multiple projects and priorities in a fast-paced environment
Benefits
- A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
- Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
- Competitive full-time salary
- Ongoing training and development
- Access to books, online courses, and relevant resources
- Top of the Line tools and equipment
- Private Medical Plan
- Hybrid Working
- Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
- For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
- Monthly childcare allowance for all Skroutz Parents
- When at the office, we offer free food catering (breakfast & lunch)
- Free Skroutz Plus subscription
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