About the role

IT Operations Manager leading IT operations for Sitemate, focusing on systems and process optimization. Managing support delivery and ensuring compliance within a fast-growing SaaS environment.

Responsibilities

Manage IT support and service delivery. You’ll run our ticketing system, triage requests, resolve day-to-day issues, and ensure the team has responsive, high-quality IT support.
Oversee device and access lifecycle. You’ll handle provisioning and de-provisioning of laptops, mobile devices, applications, and user access.
Manage hardware procurement, distribution, inventory, and asset tracking.
Maintain security and compliance standards. You’ll own IT-related requirements for SOC 2 and other compliance frameworks. You’ll implement security controls, conduct access reviews, and deliver security awareness training for the team.
Develop, maintain, and continuously improve IT policies, operating standards, documentation, and internal training.
Plan and execute IT infrastructure changes and initiatives, such as platform migrations and tooling improvements.
Manage IT vendors and third-party platforms, ensuring performance, cost-effectiveness, and alignment with business needs.
Identify bottlenecks and proactively improve processes, automation, and systems to support company growth.

An experienced technical operator ready to own the IT function end-to-end.
Someone who can switch gears quickly - triaging support tickets one moment, then jumping into a vendor negotiation or compliance audit the next.
Someone comfortable being hands-on with day-to-day IT support while also thinking strategically about how systems, processes, and controls need to evolve.
You'll be comfortable with ambiguity and building as you go, creating processes and standards where they don't exist yet.
A strong communicator who can translate technical concepts for non-technical stakeholders and build trust across the business.
Hands-on experience managing IT systems, infrastructure, or technical operations.
Strong communication skills with the ability to explain technical concepts to anyone.
Solid understanding of security fundamentals as they apply to internal IT.
Experience with device management/MDM platforms (Nice to have)
Experience supporting security and compliance requirements (SOC 2, ISO 27001) (Nice to have)
Familiarity with cloud platforms and SaaS tools (AWS, Azure, GCP) (Nice to have)
Exposure to automation or scripting to improve IT workflows and reduce manual effort (Nice to have)

Competitive, performance-based remuneration
Equity options – own a piece of what you’re helping to build
20 days paid annual leave, plus sick, carer’s, and compassionate leave
Parental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
Free, confidential wellbeing support via our Employee Assistance Program (EAP)
Learning & Development – professional growth budget and transparent career plans
Laptop and home office setup budget
Flexible work – remote or hybrid options, plus the ability to work from anywhere for several weeks each year
Community & Connection – weekly catered lunches, global offsites, and “Life Story” sessions
Sydney HQ perks – rooftop garden, wellness centre, showers, and cycle storage in Haymarket