Center Operations Specialist responsible for USO center operations and excellent customer service in Naples, Italy. Engage with service members and manage programs for their benefit.
About the role
- IT Operations Manager leading IT operations for Sitemate, focusing on systems and process optimization. Managing support delivery and ensuring compliance within a fast-growing SaaS environment.
Responsibilities
- Manage IT support and service delivery. You’ll run our ticketing system, triage requests, resolve day-to-day issues, and ensure the team has responsive, high-quality IT support.
- Oversee device and access lifecycle. You’ll handle provisioning and de-provisioning of laptops, mobile devices, applications, and user access.
- Manage hardware procurement, distribution, inventory, and asset tracking.
- Maintain security and compliance standards. You’ll own IT-related requirements for SOC 2 and other compliance frameworks. You’ll implement security controls, conduct access reviews, and deliver security awareness training for the team.
- Develop, maintain, and continuously improve IT policies, operating standards, documentation, and internal training.
- Plan and execute IT infrastructure changes and initiatives, such as platform migrations and tooling improvements.
- Manage IT vendors and third-party platforms, ensuring performance, cost-effectiveness, and alignment with business needs.
- Identify bottlenecks and proactively improve processes, automation, and systems to support company growth.
Requirements
- An experienced technical operator ready to own the IT function end-to-end.
- Someone who can switch gears quickly - triaging support tickets one moment, then jumping into a vendor negotiation or compliance audit the next.
- Someone comfortable being hands-on with day-to-day IT support while also thinking strategically about how systems, processes, and controls need to evolve.
- You'll be comfortable with ambiguity and building as you go, creating processes and standards where they don't exist yet.
- A strong communicator who can translate technical concepts for non-technical stakeholders and build trust across the business.
- Hands-on experience managing IT systems, infrastructure, or technical operations.
- Strong communication skills with the ability to explain technical concepts to anyone.
- Solid understanding of security fundamentals as they apply to internal IT.
- Experience with device management/MDM platforms (Nice to have)
- Experience supporting security and compliance requirements (SOC 2, ISO 27001) (Nice to have)
- Familiarity with cloud platforms and SaaS tools (AWS, Azure, GCP) (Nice to have)
- Exposure to automation or scripting to improve IT workflows and reduce manual effort (Nice to have)
Benefits
- Competitive, performance-based remuneration
- Equity options – own a piece of what you’re helping to build
- 20 days paid annual leave, plus sick, carer’s, and compassionate leave
- Parental leave – 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
- Free, confidential wellbeing support via our Employee Assistance Program (EAP)
- Learning & Development – professional growth budget and transparent career plans
- Laptop and home office setup budget
- Flexible work – remote or hybrid options, plus the ability to work from anywhere for several weeks each year
- Community & Connection – weekly catered lunches, global offsites, and “Life Story” sessions
- Sydney HQ perks – rooftop garden, wellness centre, showers, and cycle storage in Haymarket
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