Customer Success Manager nurturing relationships with institutional clients at Deutsche Börse Group. Focusing on high - level solution design and client onboarding within fintech market infrastructure.
About the role
- Customer Success Manager for SMB customers at Sitemate, ensuring onboarding, adoption, and growth in the built world industries. Collaborating closely with teams to drive customer outcomes and feedback.
Responsibilities
- Own a portfolio of SMB customers as their main point of contact post-sale, building strong relationships and trust.
- Run onboarding and activation: Set success plans, configure accounts, train users, and guide customers to their first wins quickly.
- Prescribe best-practice workflows: Recommend how to configure Sitemate for different operational use cases across heavy industries.
- Drive adoption through proactive check-ins, enablement, and ongoing education (calls, emails, Looms, and in-app guidance where relevant).
- Monitor account health: Track usage signals, sentiment, and risks, then take action early to prevent churn.
- Identify growth opportunities (where appropriate): Look for expansion signals, additional teams/sites, and new use cases, then send them through to the Account Management team to action them.
- Be the internal voice of the customer: Share product feedback, recurring pain points, and what’s working well to inform priorities and improvements.
- Stay organised: Send recap emails after every meeting, set follow up tasks in Salesforce, and book in follow-ups to operate with clarity and consistency.
Requirements
- Enjoy building relationships and helping customers achieve outcomes (not just answering questions).
- Are organised and proactive, you like planning your week, tracking follow-ups, and staying ahead of risks.
- Have strong customer-facing experience (hospitality, retail, admin, operations, support, account management, etc.) and want to move into tech.
- Learn quickly and bring a growth mindset: You seek feedback, apply it, and improve your approach.
- Are a problem solver who can diagnose what’s happening, propose a solution, and guide the customer through change.
- Like working in a team that values clarity, accountability, and continuous improvement.
Benefits
- Competitive, performance-based remuneration
- Equity options - own a piece of what you’re helping to build
- 20 days paid annual leave, plus sick, carer’s, and compassionate leave
- Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)
- Learning & Development - professional growth budget and transparent career plans
- Laptop and home office setup budget
- Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year
- Community & Connection - monthly catered lunches, global offsites, and “Life Story” sessions
- Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Team Lead for Customer Success managing a small team of Customer Success Managers for RoomRaccoon, a hospitality SaaS company enhancing hotel operations.
Marketplace CRM Analyst driving seller engagement by managing automated CRM journeys at Trendyol. Collaborating with business owners to optimize seller communication strategies.
Area Manager I overseeing Customer Engagement initiatives for Waste Management. Driving entrepreneurial actions and CX strategies in a specific market service area with a focus on customer satisfaction.
Senior Director leading CRM and Ecosystem Operations for Fanatics. Driving lifecycle marketing and promotional operations across the Fanatics App and broader ecosystem.
Leader for Scheme Delivery team at Octopus Electric Vehicles in London. Oversee team operations ensuring a smooth employer scheme experience.
Customer Success Representative supporting global account management for a leader in information management. Collaborating cross - functionally to enhance client relationships and drive business growth in Santiago.
CRM Campaign Coordinator at Ticketek responsible for executing marketing campaigns and engaging fans through various channels. Collaborating with teams to enhance audience reach and ticket sales through effective communication.
Customer Relationship Management (CRM) Functional Lead assisting in design and development of SAP BRIM & Dynamics CE solutions. Collaborating with technical teams and ensuring effective user adoption and seamless integration.
Customer Success Enablement Manager improving CSM skills at Once For All, a SaaS platform for responsible sourcing in construction.