Technical CRM Operations Specialist bridging CRM execution with Data/Product teams for optimization. Managing data integration and automation strategies for gaming experiences at Patrianna.
About the role
- Customer Success Manager onboarding and supporting mid-market clients in B2B SaaS. Building relationships and leading adoption strategies for software like Swarmia.
Responsibilities
- Own and manage a portfolio of startup and mid market customers
- Lead onboarding and adoption to ensure customers reach value quickly
- Build strong relationships with engineering leaders and product teams
- Proactively monitor customer health and address risks before they escalate
- Run regular check ins focused on outcomes, not just product usage
- Identify expansion opportunities and partner with Sales when accounts grow
- Manage renewals for your book of business
- Collect and synthesize customer feedback to influence product decisions
- Help define scalable customer success processes as the company grows
Requirements
- You have at least two years of experience in customer success or a similar customer-facing role in B2B SaaS, supporting the onboarding and adoption of technically complex products.
- You're comfortable owning end to end onboarding that typically runs four to eight weeks, and continuing to drive value throughout the customer lifecycle.
- You are comfortable managing a book of dozens mid-market customers, exceeding $1.5MM in total ARR while keeping retention and adoption high.
- You enjoy building relationships with multiple stakeholders, especially engineering and product leadership.
- You have experience working closely with Sales, Product, and Engineering to support customer outcomes.
- You like going deep on the product and domain, and have done so in a previous role.
- You're comfortable working with technically complex products and are naturally curious about how things work under the hood.
Benefits
- Annual salary plus meaningful equity
- Comprehensive benefits, including 401(k) matching
- Flexible model of work
- Great work-life balance — we’re a startup, but we don’t work at an unsustainable pace (many of us have kids and other responsibilities beyond work)
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