Hybrid Lead Technical Product Owner

at Signature Aviation

• Job title: Lead Technical Product Owner
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Orlando, United States

About the role

• Lead Product Owner at Signature Aviation managing digital guest experience through collaboration with teams and stakeholders. Oversee development, testing, and ensure project alignment with business objectives.

Responsibilities

• Work directly with internal clients, end users, product engineering, technology operations, and other product teams.
• Collaborate closely with Product Teams across Signature Aviation Technology to develop cross-functional solutions.
• Collaborate with the Product Engineering Manager, SCRUM master, and Engineering team to ensure the quality and timely delivery of application solutions.
• Perform testing, debugging, troubleshooting, and documentation of various applications.
• Manage the backlog, prioritize features, and communicate business value and expectations to the development team and stakeholders.
• Possess excellent communication, leadership, and negotiation skills.
• Collaborate with stakeholders across various departments to understand their needs, challenges, and objectives.
• Evaluate business requirements to identify opportunities for improvement and innovation. Analyze data and processes to uncover insights and trends that inform solution design.
• Work closely with technical teams to translate business requirements into technical specifications and designs, ensuring alignment with business objectives, compliance standards, and technical feasibility.
• Act as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Present findings, recommendations, and progress updates to stakeholders at all levels of the organization.
• Stay informed about industry trends, best practices, and emerging technologies related to Product Management and web development technical solutions. Proactively identify opportunities for process improvement and propose enhancements to existing systems.
• Define the vision, scope, and roadmap of the assigned solution.
• Supervise all stages of product development, including design and development.
• Create user stories.
• Track and assess product progress at each level of the process.
• Communicate with the product team and end-users to offer updates.
• Reduce uncertainty by communicating with various stakeholders, including guests, business managers, and the development team, ensuring the goals are clear and the vision is aligned with business objectives.
• Collaborate with assigned SCRUM teams to ensure adherence to Agile principles and values.
• Validate that the business requirements fully address the project scope, ensuring no gaps and that the solution completely addresses the holistic, project-level business needs.
• Monitor progress, track metrics, and report status to internal clients.
• Manage the product backlog to align with the strategic direction outlined in the product roadmap.
• Develop and communicate the product goal, prioritize and order product backlog items to maximize business value in collaboration with internal clients and SCRUM teams.
• Work with internal clients on customer (guest) journey mapping exercises to create a shared vision for the guest experience.
• Take a primary role in inspecting and evaluating product progress through each iteration, gathering feedback, and adapting the product backlog based on feedback.
• Advocate for the product vision when features or changes could distract from the roadmap by communicating trade-offs to management and stakeholders and optimizing the potential for desired outcomes.
• Expertise in understanding and anticipating client needs to manage the product roadmap and backlog more effectively.
• Work with SCRUM teams to define a sprint goal, determine items to include in the sprint, and discuss how the team will complete the chosen work.
• Support Change Management and Training teams by providing content for user manuals and process guides.
• Possess excellent communication, problem-solving, and analytical skills.
• Participate in SCRUM ceremonies.
• Serve as the primary communicator and link between stakeholders and teams, ensuring stakeholder buy-in on major decisions and strategies and providing clear instructions and deliverables for developers.
• Display an understanding of existing business processes and explore process improvement opportunities.
• Organize A/B testing scenarios to improve guest engagement and support product goals.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or Information Technology and eight plus (8+) years related experience, or ten plus (10+) years equivalent work experience.
• Experience juggling scope, budget, and time, weighing priorities, and making trade-offs according to the needs and objectives of stakeholders.
• Experience acting as a Product Owner or SCRUM Master in Agile ceremonies.
• Excellent communication skills, as well as the ability to engage, persuade, and inspire partners and stakeholders at C-level to achieve cooperation and alignment.
• Experience mentoring newer product management resources.
• Experience defining and setting guidelines and processes for product management across an organization.
• Experience contributing to the RFP process.
• Experience coordinating the work of 1 or more product team members on larger projects.
• Proven experience as a Product Owner with diverse implementations is essential.
• Ability to maintain clarity around the product vision despite the changing and fast-paced nature of Agile product development.
• Experience with eCommerce or other customer-facing internet properties.
• Excellent analytical, problem-solving, and communication skills.
• Experience with business process mapping and re-engineering.
• Strong understanding of the SCRUM framework, roles, ceremonies, artifacts, and tools.
• Excellent organizational skills, individual initiative, and personal accountability.
• Proven track record of delivering products or services in collaboration with engineering teams, as well as a high level of expertise in prototyping, iterative development, and grasp of Agile concepts.
• Proactive, self-starter with the ability to manage the demands of multiple projects successfully.
• Proven track record of effectively driving end-to-end delivery of data and intelligence solutions, covering a wide range of methods such as dashboards, APIs, real-time alerts, and so on.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
• Proficiency in product management, project management software, and documentation tools.
• Experience with Lean/Six Sigma concepts and processes.
• Certified SCRUM Master or Certified Product Owner certification is a plus.
• Certification in business analysis (e.g., CBAP, CCBA) or relevant technical certifications is a plus.
• PMP Certification is a plus.