Digital Banking Analyst enhancing online customer experience across banking channels. Ensuring reliability and innovation in digital banking services with vendor collaboration and compliance assurance.
About the role
- SAC Analyst role offering excellent customer service at Sicredi, a cooperative financial institution. Collaborate to ensure a responsive and human touch in member interactions.
Responsibilities
- Assist members through the SAC channel (phone);
- Log and track tickets until resolution;
- Identify improvement opportunities based on user feedback;
- Collaborate with other departments to ensure the best experience.
Requirements
- Strong verbal and written communication skills;
- Empathetic, patient, and resilient profile;
- Previous customer service experience (desirable);
- Currently enrolled in or graduated in Administration, Communications, Law, or related fields;
- Postgraduate degree completed or in progress (plus);
- Certification in Ombudsman/Ouvidoria (plus);
- Intermediate Microsoft Office skills, especially Excel;
- Ability to work autonomously with responsibility and commitment;
- Knowledge of customer service tools (Genesys, Salesforce) is a plus.
Benefits
- Fixed 14th and 15th salaries;
- Profit-sharing based on seniority;
- Health and dental plans with no co-pay;
- Wellness programs via Wellhub (formerly Gympass), including Nutrition, Psychology, Occupational Health, Massage, Running groups, and local gym access;
- Flexible Food Voucher and Meal Voucher allocation across cards, with no co-pay;
- Extended maternity and paternity leave;
- Childcare or nanny assistance for children up to 6 years and 11 months;
- Assistance for children with disabilities, with no age limit;
- Life insurance;
- Private pension up to 7% of salary;
- Training platform – Sicredi Aprende, with various courses;
- 40-hour workweek – using a time bank system;
- Remote work allowance (except for roles that are 100% on-site).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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