BCBA delivering evidence - based behavioral health services for children in a hybrid setting. Conducting assessments, developing interventions, and collaborating with interdisciplinary teams in Salt Lake City, UT.
About the role
- Support Analyst managing technical assistance for cooperatives in commercial credit area. Focus on user feedback, risk identification, and business improvement strategies.
Responsibilities
- Provide specialized support to cooperatives across processes within the commercial credit area, performing technical analyses and providing necessary guidance to cooperatives for each case.
- Monitor process documents and activities, flagging changes and/or the need to create new documents, and support the ongoing updating of materials in the Knowledge Base.
- Track individual and team OKRs and propose actions for improvement.
- Analyze the main reasons users contact support and propose improvements aimed at efficiency gains and better user experience.
- Assist in identifying and reporting business risks.
- Participate in initiatives to foster business development, supporting cooperatives in revenue generation and building closer relationships with users.
- Collect user feedback, perceptions, and suggestions to assess service quality and identify potential improvement areas.
- Execute and follow up on action plans for continuous improvement of service and product.
- Monitor the status and progress of issue resolution to keep the user informed.
- Advise users on business matters, processes, and services using documented information validated by the responsible areas to clarify doubts and questions.
- Provide support across all channels; record, assess, and properly prioritize incidents related to business, processes, services, and operational continuity, communicating workaround actions or resolving incidents when possible.
- Handle requests, route them and work with the responsible areas when necessary, monitoring the contracted SLA to meet users' needs within established deadlines.
Requirements
- Higher education completed or in progress.
- Basic knowledge of credit.
- Ability and willingness to learn and acquire technical knowledge related to commercial credit.
- Strong ability to interpret texts and scenarios.
- Customer service experience is desirable.
- Proactivity and ownership mindset — ability to take responsibility and seek solutions autonomously.
- Good communication skills and empathy — experience or aptitude for public-facing service.
- Organized and detail-oriented, especially when analyzing and forwarding information.
Benefits
- Fixed 14th and 15th salary payments.
- Profit-sharing/Performance participation (depending on seniority).
- Health and dental plans with no co-pay.
- Wellness programs through Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running group, and access to a local gym.
- Meal and food allowance with flexible percentage allocation between VA/VR cards, no co-pay.
- Extended maternity and paternity leave.
- Childcare or nanny assistance for children up to 6 years and 11 months.
- Support for children with disabilities with no age limit.
- Life insurance.
- Private pension plan up to 8% of salary.
- Training platform — Sicredi Aprende, offering a variety of courses.
- 40-hour workweek — operating under a time bank system.
- Telework allowance (except for positions that are 100% on-site).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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