Support Specialist providing account and technical support for Medbridge's software solutions used by healthcare providers. Collaborating with clients and internal teams to enhance user experience and troubleshoot issues.
About the role
- Customer Service Representative provides support to partners across India and SEAP markets. Managing end-to-end order activities and customer communication with strong SAP skills.
Responsibilities
- Interacts with customers including sales representatives, distribution centers, resellers, integrators, and end users for a variety of pre-sales and post-sales service functions.
- Processes, edits, and expedites customer orders in SAP S/4HANA, ensuring accuracy and completeness.
- Checks order status, pricing, delivery dates, product availability, and backorder situations; provides proactive updates.
- Creates and processes Return Authorizations (RMA) and coordinates internally until resolution.
- Processes requests for invoice adjustments, credit/debit notes, and billing clarifications.
- Handles entry-level product inquiries and routes technical issues to appropriate teams.
- Maintains direct and structured communication with customers before and after order fulfillment.
Requirements
- Graduate/Postgraduate with minimum 4 years’ experience in customer service or order management.
- Strong SAP experience (preferably S/4HANA).
- Familiarity with Salesforce or similar CRM.
- Strong communication skills in English.
- High attention to detail, strong follow-through, and good problem-solving.
- Ability to work independently with minimal supervision.
- Proficiency in MS Office 365 Suite with specific strength in Excel.
- Comfortable supporting multi-market operations and adjusting work hours occasionally for alignment.
Benefits
- Flexible work arrangements
- Opportunity for professional development
- Diverse and inclusive workplace culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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