Analyst enhancing sales performance for car rental branches by leveraging data analyses and driving actionable changes. Engaging with teams and measuring performance based on commercial effectiveness.
About the role
- Business Applications Analyst II managing Salesforce solutions at Shure. Collaborating on project deployments and enhancing business application functionalities within a hybrid work model.
Responsibilities
- Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
- Assists in the overall design of solutions as well as recommending best practice solutions based on business needs and latest proven business & technology trends.
- Drives the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives.
- Documents the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
- Map requirements to functionality within Salesforce and its adjacent ecosystem.
- Collaborate on integrations between Salesforce and SAP, Boomi, Snowflake, and Okta environments ensuring alignment with enterprise architecture.
- Develop, maintain, and deliver end-user training documentation as required.
- Coordinate with Platform Leads to complete impact assessments and cross-functional alignment.
- Assists the technical team in configuring the solutions on the application as needed.
- Create test cases and test scripts in support of test plans, including integrations and identity-related testing.
- Executes unit and end-to-end integration testing of planned user stories to be delivered.
- Coordinate user acceptance testing, reporting, and defect prioritization with business leads.
- Perform Change Management functions including documentation and administration of assigned release activity.
- Provide system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs.
- Performs knowledge transfer and training with team members and business stakeholders wherever appropriate.
- Maintain awareness of new Salesforce features and determine how they can enhance productivity.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards.
- Other duties as assigned.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud
- Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions
- Experience working within Agile methodologies (Scrum or Kanban)
- Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis
- Ability to execute in a fast paced, high demand environment while balancing multiple priorities
- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
- Strong attention to detail
- Exceptional ability to communicate, negotiate, and collaborate across cross-functional teams to build successful business relationships
- Commitment to excellent customer service and a strong focus on quality
- Ability to work independently
- Admirable time management and work prioritization skills
- Ability to work on problems of moderate scope where analysis of data or situations requires review of identifiable factors
- A demonstrated commitment to continuous learning and development to adapt to emerging technologies and business need.
- Hands-on experience using JIRA or other Agile project management tools
- Experience with or a desire to learn other adjacent technologies such as SAP, Okta, Snowflake and IPaaS tools
Benefits
- Comprehensive healthcare
- Mental health and retirement savings plans
- Generous paid time off programs
- Employee discounts
- Professional development opportunities
- Work-life balance initiatives
- Employee recognition programs
- Volunteering/community involvement opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Analyst consolidating and analyzing management information for Localiza&Co. Supporting management with performance tracking and decision - making using data dashboards.
Reward & Performance Analyst supporting HR initiatives at QBE. Engaging in data analysis and supporting reward programmes across the business.
Claims Fraud Analyst at QBE analyzing and providing intelligence reports on fraud claims. Collaborating with teams to manage fraud prevention activities.
Analista em Atendimento de Projetos at MZ responsible for managing website projects and client interactions. Collaborating on project scopes and timelines while ensuring client satisfaction.
Credit Analyst evaluating documentation for vehicle purchases to mitigate client risks. Join Mycon's growing credit team in a hybrid work model based in São Paulo.
Analista de Tesouraria II role involves managing corporate treasury tasks at Grupo Elfa. Supporting financial functions and daily banking activities while maintaining financial integrity.
Marketplace Analyst handling marketplace operations and data analysis for eCommerce consultancy Híbrido. Supporting retail media campaigns and collaborating across teams in a hybrid work model.
Senior Analyst responsible for analyzing reports and proposing improvements in Ouvidoria processes in Brasília. Collaborating on performance metrics and indicators in the Ouvidoria sector.
Analista de Planejamento e Gestão working at Instituto Unibanco to enhance public education quality. Collaborating on strategic planning, program management, and data analysis.