Analista de Tesouraria II role involves managing corporate treasury tasks at Grupo Elfa. Supporting financial functions and daily banking activities while maintaining financial integrity.
About the role
- Senior Analyst responsible for analyzing reports and proposing improvements in Ouvidoria processes in Brasília. Collaborating on performance metrics and indicators in the Ouvidoria sector.
Responsibilities
- Analyze the data generated in channel reports, including Ombudsman (Ouvidoria), "Fale Conosco" (Contact Us) and Contact Center
- Prepare monthly reports with performance indicators
- Identify patterns using descriptive statistics and propose improvements
Requirements
- Advanced proficiency with statistical tools such as advanced Excel, Power BI or similar
- Knowledge of Ombudsman (Ouvidoria) indicators, including resolution rate
- Knowledge of sector regulations and standards
Benefits
- Meal allowance and/or meal voucher
- Health plan
- Childcare assistance
- Group life insurance
- SESC card
- among others
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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