Hybrid Operational Process Analyst

Posted 1 hour ago

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About the role

  • Analyst enhancing sales performance for car rental branches by leveraging data analyses and driving actionable changes. Engaging with teams and measuring performance based on commercial effectiveness.

Responsibilities

  • Work directly to accelerate sales performance of car rental branches, using data, analysis and diagnostics to drive real improvements in results.
  • Design, test and evolve the sales journey, not only from a process perspective but with a focus on commercial effectiveness, conversion and revenue generation.
  • Critically analyze sales KPIs, identifying bottlenecks, opportunities and performance deviations, and convert analyses into practical actions that impact targets and revenue.
  • Challenge the commercial team and leadership, questioning current models and suggesting strategic adjustments, campaigns and approaches based on data and field insights.
  • Actively contribute to the evolution of sales campaigns, proposing tests, pilots and continuous improvements with a business-oriented mindset and a willingness to take calculated risks.
  • Stay close to the shop floor by visiting branches to diagnose issues, validate hypotheses, test solutions and monitor results.
  • Create training and guidance materials (training sessions, SOPs, instructions) without over-constraining operations, ensuring standardization focused on performance — not bureaucracy.
  • Serve as a link between data, process and results, with a hands-on, proactive mindset and a strong orientation toward impact.

Requirements

  • Bachelor's degree completed.
  • Hands-on experience in sales or commercial areas, working closely with field teams, targets and performance metrics.
  • Strong business-focused analytical skills — using data as a tool for decision-making and action, not just for reporting.
  • Experience in commercial performance analysis, including KPIs, funnel, conversion and profitability.
  • Advanced Excel and PowerPoint skills.
  • Intermediate Power BI skills.
  • Knowledge of SQL.
  • Experience designing and improving processes, preferably in dynamic, growth-oriented environments.
  • Knowledge of Kaizen, Lean and PDCA methodologies.
  • Proactive, questioning and growth-oriented profile, with the energy to drive change and accelerate results.
  • Willingness to travel.

Benefits

  • Profit Sharing
  • Meal Allowance
  • Food Voucher
  • Health Insurance
  • Dental Insurance
  • Gympass
  • Private Pension (Supplementary Retirement Plan)
  • Transportation Voucher
  • Allya
  • Unlimited access to a variety of courses through Localiza University
  • Internal training and development programs
  • Discounts on vehicle purchases and rentals

Job title

Operational Process Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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