Analyst position in Revenue Management Strategy at Greystar managing real estate services and supporting revenue optimization. Collaborate with team members and property managers for effective service delivery.
About the role
- Service Desk Analyst resolving user issues and providing technical support at Severn Trent. Engaging with Service Assurance and managing high priority incidents for effective service restoration.
Responsibilities
- First point of contact in Technology, working to resolve user issues
- Investigate and diagnose incidents within the Service Desk
- Deliver effective communication to all users
- Manage and communicate all high priority incidents
- Engagement with the Service Assurance function, customers and internal/external suppliers
- Control of high priority incidents, ensuring all appropriate information is gathered and documented
- Raise and manage changes required by 3rd party service providers
- Provide first line support by diagnosing and resolving incidents
- Assign calls to correct 2nd level support group or third party
Requirements
- Substantial interpersonal and technical skills
- Ability to work under considerable pressure in a fast paced, secure environment
- Problem solver with an analytical mindset
- Solid technical understanding of at least some of the following: PCs, PC Applications, Windows and MS Office applications
- Knowledge and experience in an outward facing, customer service function delivering exceptional customer experience
Benefits
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
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