Director of Operations responsible for all operational functions including supply chain and logistics. Leading development of new operational capabilities aligned with company strategy.
About the role
- Manager overseeing Media Operations team at SES, guiding NOC engineers in a 24/7 environment. Ensuring operational excellence and team development for a high-performance culture.
Responsibilities
- Act as a key leader in shaping the future of the Media Operations team.
- Manage a high-performing team in a 24/7 environment.
- Ensure effective communication across all levels of the organization.
- Take ownership of all incidents and ensure proper logging, categorization, and restoration in line with SLA/OLA.
- Collaborate with senior management to align NOC operations with broader business objectives.
- Guide and mentor NOC engineers, ensuring adherence to operational best practices and performance expectations.
- Drive automation initiatives to streamline workflows, enhance operational efficiency.
Requirements
- BS or Higher in Computer Science, Information Assurance, Electrical Engineering (or) minimum equivalent of 5 years Network Operations experience.
- 2 or more years of experience in video distribution/transport, encoding, decoding, and signal monitoring with working knowledge of satellite and RF related theory/equipment.
- Working knowledge or hands-on experience in resolving transport related incidents for the ground segments of Media network infrastructure (Juniper, Cisco, Comtech) and off-net carriers (Lumen, GTT, Telstra).
- Fundamental knowledge of Network Management Systems, ticketing systems (based on ITIL), monitoring systems, operational procedures, philosophies and processes.
- Excellent written and oral communication skills and fluency in English.
- Experience managing people, including remote teams across multiple time zones.
- Ability to work extended hours including overnight, weekends and on-call hours as needed.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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