Hybrid Mid/Senior Performance and Capacity Analyst – Strategic Operations

Posted 7 hours ago

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About the role

  • Analista de Performance & Capacity at DMS Logistics managing capacity planning and performance monitoring. Focused on optimizing operational processes and reducing costs.

Responsibilities

  • Capacity and Sizing Management: develop capacity planning models (headcount), define standard execution times, and produce demand forecasts in collaboration with the Commercial/Sales team;
  • Performance Monitoring: track SLAs and KPIs, act as an operational control tower, and prepare performance reports at team and individual levels;
  • Optimization and Cost Analysis: calculate cost per process, analyze overtime, and propose task redistribution to reduce costs and improve team utilization.

Requirements

  • Bachelor's degree in Business Administration, Foreign Trade, International Relations, or related fields;
  • Intermediate to Advanced English — will be tested;
  • Knowledge of applied statistics (means, standard deviations, distributions);
  • Proficiency in Excel/Google Sheets for modeling and projections;
  • Knowledge of freight forwarding/agency workflows — desirable.

Benefits

  • Hybrid work model;
  • Bonus;
  • Expense allowance;
  • Health insurance, including coverage for children aged 0 to 18;
  • Extended maternity/paternity leave;
  • University partnerships/tuition agreements;
  • Gym membership benefit;
  • Childcare assistance;
  • Birthday day off.

Job title

Mid/Senior Performance and Capacity Analyst – Strategic Operations

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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