Site Security Monitor Associate ensures that SCIF being built meets client’s standards and Construction Security Plan. Responsible for implementing aspects of the Construction Security Plan at project site.
About the role
- Working as a Security Remote Technical Support Engineer responsible for resolving technical incidents and maintaining service levels. Collaborating with stakeholders to ensure efficient service delivery and continuous improvement.
Responsibilities
- Responsible for providing a professional remote technical support service to clients
- Identifying and resolving technical incidents and problems
- Ensuring all requests, process events, and resolution incidents result in zero missed service level agreement (SLA) conditions.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as required
- Monitors service delivery against service level agreements and maintains relevant records
- Analyzes service records against agreed service levels regularly
- Escalates unresolved incidents and follows up until resolved
- Documents and closes resolved incidents according to agreed procedures
- Maintains secure and current configuration on configuration items (CIs)
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
- Seasoned experience in technical support to clients
- Seasoned experience in diagnosis and troubleshooting
- Seasoned experience providing remote support in Security technologies
- Seasoned experience in relevant technology
Benefits
- Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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