Principal Security Consultant at LRQA enhancing security posture for clients. Leading defensive security services design and implementing solutions across multiple customer environments.
About the role
- Working as a Security Remote Technical Support Engineer responsible for resolving technical incidents and maintaining service levels. Collaborating with stakeholders to ensure efficient service delivery and continuous improvement.
Responsibilities
- Responsible for providing a professional remote technical support service to clients
- Identifying and resolving technical incidents and problems
- Ensuring all requests, process events, and resolution incidents result in zero missed service level agreement (SLA) conditions.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as required
- Monitors service delivery against service level agreements and maintains relevant records
- Analyzes service records against agreed service levels regularly
- Escalates unresolved incidents and follows up until resolved
- Documents and closes resolved incidents according to agreed procedures
- Maintains secure and current configuration on configuration items (CIs)
Requirements
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Seasoned experience in Security technologies such as Firewall, IPS, IDS, Proxy etc.
- Seasoned experience in technical support to clients
- Seasoned experience in diagnosis and troubleshooting
- Seasoned experience providing remote support in Security technologies
- Seasoned experience in relevant technology
Benefits
- Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AWS Cloud Security Specialist working with teams to implement secure cloud environments. Leading efforts in security architecture and compliance for cloud migration and security design.
Senior Network Infrastructure & Security Expert at Kyndryl managing complex network infrastructure and security in manufacturing environments. Focused on innovative solutions and team growth in a flexible work setting.
Network Infrastructure & Security Engineer at Kyndryl responsible for maintaining network operations and troubleshooting. Supporting Cisco and Huawei devices in data centers and office premises.
Finance Leader managing P&L for Cloud and Security practice in a global tech services leader. Driving financial growth, compliance, and strategic partnerships across diverse teams.
Offensive Cyber Security Manager leading cybersecurity initiatives at NetApp. Focusing on Cyber Threat Intelligence, Vulnerability Management, and Red Team functions within a global security team.
Cloud Security Engineer focusing on AWS and GCP security for Collectors. Collaborating with teams to implement secure architectures and automated security frameworks.
Senior IT Security Advisor ensuring the protection of IT hardware, software, and data at Desjardins. Leading strategic initiatives and advising management on security measures.
Operational Safety Training Analyst ensuring compliance with ANAC regulations and IATA certification. Developing training programs and disseminating best practices in operational safety standards.
Segurança Operacional na GOL, integrando o Time de Águias e garantindo segurança do trabalho. Assegurando cumprimento de normas e oferecendo suporte a equipe técnica para melhorias contínuas.