Client Manager role focused on client engagement and satisfaction at NTT DATA. Building relationships and driving expansion while leveraging strategic planning and technical excellence.
Responsibilities
Your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas.
You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences.
Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.
You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.
Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction.
Requirements
Strong sales business acumen, with a focus on planning and leveraging tools to meet business requirements.
Proven skills in client engagement and management throughout the client lifecycle to improve relationships and drive sales growth.
Deep knowledge of NTT DATA's offerings, client applications, use cases, and market trends.
Ability to identify and advance opportunities at assigned clients and prospects.
Extensive experience in global partner management and sales environments, with a focus on business development.
Proficiency in using Salesforce.com or other CrM platforms.
Capability to drive alignment to a common vision across multiple stakeholders.
A collaborative mindset and the ability to adapt communication styles for diverse audiences.
Proven ability to work independently, with strong problem-solving skills, and influence team members to achieve short- to medium-term goals.
A bachelor's degree or equivalent in business or a sales-related field.
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