Tech Sales Consultant responsible for consultative sales of IT support services, generating demand and managing the full sales cycle. Working remotely in a hybrid model in Mexico.
About the role
- IaaS Technical Sales Executive converting inbound leads into customers for ServerMania. Assessing requirements, recommending solutions, and conducting sales presentations.
Responsibilities
- Convert inbound leads into ServerMania customers through consultative, technically informed sales.
- Assess customer requirements, recommend appropriate server and infrastructure solutions, prepare quotes, negotiate contracts, and guide new clients through onboarding.
- Live Chat and Phone coverage during working hours.
- Triage all sales leads.
- Conduct free consultations, presentations and product demonstrations.
- Onboard your customers and seek 5-star reviews.
- Engage with customers over MS Teams, Slack, WhatsApp, Telegram or any other channel as needed to facilitate sales communication.
- Manage and grow your own customer account portfolio, transfer accounts to the Account Management team as needed to maintain a focus on customer acquisition.
- Provide Account Managers a list of accounts to graduate from your portfolio for dedicated account management.
Requirements
- Minimum 5 years in B2B sales preferably in hosting, cloud services, IaaS , SaaS, or IT infrastructure.
- Strong IT Background — preferably in Infrastructure-as-a-Service (IaaS), dedicated servers, cloud hosting, or related technical fields.
- Excellent English Communication Skills — clear, professional written and spoken English is essential.
- Formal Sales Training — familiarity with Consultative Selling, Gap Selling, or similar modern sales methodologies.
- Technical Understanding of Server Hardware, including: Differences between SSD, NVMe, SATA, enterprise drives, What RAID arrays are and why they’re used, RAM functions and performance considerations, CPU, motherboard, sockets/chipsets, and how components interact, Basic networking principles (IP addresses, subnets, bandwidth, latency)
- Ability to Provide Technical Guidance — explain complex hosting concepts to customers in a simple, solution-oriented way.
- Experience in B2B or technical sales is strongly preferred.
- Self-motivated, organized, and comfortable managing multiple inbound channels (chat, phone, email, messaging apps).
- CRM Experience — ideally ActiveCampaign, HubSpot, Salesforce, or similar tools.
Benefits
- Hybrid or remote work options (preference for candidates near Stoney Creek, Ontario)
- Opportunities for advancement and professional growth
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