Support Technician providing IT assistance related to microinformatics and printers in Cuiabá, Brazil. Must have a professional posture and basic network knowledge.
About the role
- Bioinformatics Support Engineer supporting customer research at Seqera. Engage with users on troubleshooting and delivering solutions in bioinformatics workflows.
Responsibilities
- Engage directly with customers to troubleshoot and resolve issues across the Seqera ecosystem, including infrastructure, pipelines, and third-party tools.
- Support users running Nextflow-based workflows, including both nf-core and custom pipelines.
- Build deep product and Nextflow expertise to understand life sciences workflows and deliver effective, scalable solutions.
- Collaborate with senior support and bioinformatics team members to triage, escalate, and resolve complex technical challenges.
- Contribute to and maintain technical documentation and knowledge articles to support both internal teams and customers.
- Act as the voice of the customer, providing actionable feedback to product and engineering teams to help shape product direction.
Requirements
- Bachelor’s or Master’s degree in Bioinformatics, Computational Biology, Computer Science, or a related field.
- Demonstrated experience developing and executing bioinformatics pipelines with Nextflow in an academic or professional setting.
- Comfortable working in a Linux command-line environment and with scripting languages such as Bash or Python.
- Experience using Git/GitHub for code management.
- Curious and eager to learn more about cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), and AI tooling/frameworks/workflows.
- Strong communication skills - able to explain technical concepts to a range of users.
- Enjoys solving problems, helping others, and being part of a collaborative team.
Benefits
- Time off: 23 days for vacations per year, 3 days given by Seqera in December, and the national/public holidays according to your location.
- Equity
- Private health insurance
- Private life insurance
- Home office allowance (valued over 1,000 USD)
- Subscription to Oliva, Mental Health App
- Learning and development budget per year (1,000 USD)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Support Technician providing assistance on microinformatics and printing devices to local users. Ensuring proper technical support for devices such as laptops, tablets, and phones.
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