Hybrid Field Nurse Case Manager – Saskatchewan

at Sentrex Health Solutions

• Job title: Field Nurse Case Manager – Saskatchewan
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Markham, Canada

About the role

• Field Nurse Case Manager coordinating patient support programs for Sentrex Health Solutions. Managing patient interactions and support services to optimize health outcomes.

Responsibilities

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support (including maintenance calls and adherence support both inbound and outbound as needed).
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services.
• Must be able to identify and report AE’s to health Canada, Med Info and enter source system and third-party systems.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate personnel.
• Liaise with physicians’ offices, pharmacies, infusion services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise.
• Participate in ongoing internal and/or external continuing education activities.
• Development of training material and programs for new PSP team members.
• Adhere to Sentrex Health Solutions Policies and Procedures.
• Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures.
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients.
• Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient.
• Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients.
• Report and document Adverse Events as per training on updated Pharmacovigilance requirements.
• Adhere to Sentrex Policies and Procedures.
• Requires traveling to physician’s offices as requested by the physician’s office and/or the reporting manager. 40% Travel required within Saskatchewan.
• Have access to your own vehicle and a good standing / valid license.

Requirements

• Must be a Registered Nurse in good standing with the College of Nurses of their respective province
• 2-4 years of experience of clinical experience
• Experience in Patient Support Program is a strong asset
• Experience in oncology, gastro or rheumatology
• Proven ability to work in a team environment
• Ability to resolve conflict in a professional matter

Benefits

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program