Join Manulife as a Bilingual Junior Fraud Analyst to analyze calls. Help protect customers by resolving potential fraud quickly and effectively.
About the role
- Deal Desk Analyst advising the AMER – East/EMEA sales team on contract management. Optimizing the sales cycle and ensuring compliance while supporting strategic growth.
Responsibilities
- This role acts as the primary advisor for the AMER – East/EMEA sales team, managing all aspects of contract and deal management.
- Key responsibilities include ensuring timely and accurate Order Forms, maintaining Salesforce data hygiene, obtaining approvals for pricing and payment terms, processing amendments, and supporting the sales team in structuring fully approved deals.
- The Deal Desk role plays a critical, cross-functional role in optimizing the sales cycle, ensuring compliance, and supporting strategic growth. This position demands a blend of operational efficiency, advisory capabilities, and a commitment to continuous process improvement.
Requirements
- A minimum of 3-5 years of experience in Deal Desk or Sales Operations within a SaaS environment, including expertise in contract review, compliance review and/or drafting, and a solid understanding of negotiation strategy.
- Demonstrated ability to thrive in a high-velocity, fast-paced professional environment.
- Proficiency with CPQ systems and experience with CPQ implementation processes.
- Exceptional organizational capabilities and proven effective communication skills, both verbal and written.
- Salesforce Systems Administrator experience a plus
- Familiarity with pertinent software applications, including Salesforce (SFDC), Ironclad, DocuSign, Microsoft Word, Excel, PDF management tools, and the Google Suite.
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