KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
About the role
- Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
- Work closely with account teams to identify upsell and cross-sell opportunities.
- Lead efforts in contract renewals and negotiations.
- Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders.
- Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI.
- Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions.
- Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
- Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
- Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats.
- Execute consistent & efficient onboarding for new customers while simplifying the process where possible.
- Deliver unique insights at each customer touch point to advance the Semrush mission of enhancing the marketing acumen of all customers.
- Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.
- Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades.
Requirements
- 4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
- Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
- Proven track record of building strong relationships with different levels of seniority
- Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
- Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
- Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
- General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
- Experience with upselling customers and generating qualified leads
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.
Internship in Sales & Customer Success supporting event partnerships at Höme in Berlin. Engaging with partners, managing contacts, and enhancing customer success initiatives.
PI
PipedriveCustomer Success Manager
Customer Success Manager serving as trusted advisor for Pipedrive's strategic accounts. Responsible for onboarding, retention, and upsell opportunities within customer portfolios.