Customer - focused leader overseeing Customer Success across EMEA at Notion. Developing strategies, leading teams, and ensuring customer satisfaction through effective adoption and expansion.
About the role
- Partner Success Manager in Global Partner Organization facilitating partner success through effective deployment methodologies and collaboration. Focused on building relationships and managing high-risk projects for successful partnerships.
Responsibilities
- Leverage your Workday product knowledge to serve as deployment subject matter expert to Partners and internal workmates.
- Build Relationships with regional leaders to support Partner growth initiatives.
- Prioritize, develop and deliver partner assistance offerings to enable successful deployments and services practices.
- Serve as a guide and subject matter expert on delivery methodology to new and existing partners.
- Ensure partners are aligned with required components of scorecard maintenance, audit reporting, and deployment methodology.
- Work closely with the partner, Partner Manager and CX on project customer concerns including assessing project issues, recommending and driving remediation steps, preparing executive communications, and collaborating with GPO and CX team members to enable successful outcomes.
- Develop and manage processes for partner primed deployment issues.
- At times, participate in new partner sales cycles to assist partner in gathering requirements, formulating delivery approach, and developing a proposal/SOW.
Requirements
- 3+ years proven experience of project management or functional consulting with Workday HCM, FINS or Payroll.
- 1+ years experience working with services deployment partners.
- Highly professional and consultative style of working, strong individual contributor.
- Great teammate, self-motivated with the ability to work collaboratively with and through others as part of a global team.
- Ability to build relationships, credibility, and trust to drive engagement and results.
- Strong mentoring and coaching skills in working with partners.
- Ability to manage and prioritize competing business priorities.
- Excellent listening and communication skills.
- Ability to clearly articulate messages to a variety of workmates and audiences.
- Flexible and adaptable; able to work in ambiguous situations.
- Highly organized and detail oriented with a natural inclination for planning strategy and tactics.
- Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement, or Professional Services Automation (PSA).
Benefits
- Flex Work
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager ensuring maximum customer value from Qwilr. Managing accounts and driving engagement while delivering exceptional service across the customer lifecycle.
CRM & SFE Specialist managing CRM and Sales Force Effectiveness across markets. Enhancing CRM capabilities, ensuring data quality, and collaborating with commercial teams.
Customer Success Executive managing client relationships and identifying value generation opportunities in the retail sector. Collaborative role focusing on client retention and success with significant emphasis on data - driven insights.
Customer Success Manager at DeepL handling a portfolio of corporate Swiss accounts. Empowering clients to integrate AI solutions into workflows for successful outcomes.
Customer Success Manager responsible for building relationships and ensuring satisfaction for Semperis client accounts. Collaborating with teams to enhance product use and customer success.
Technical CRM Manager at Plum handling lifecycle campaigns and customer engagement for the smart saving and investing app. Collaborating cross - functionally to ensure clear communication and campaign success.
Customer Success Manager at ChapsVision managing enterprise accounts in North America. Fostering relationships and ensuring clients leverage our AI search platform effectively for business objectives.
Customer Success Manager for Treatwell onboarding salon partners and enhancing their experience. Responsibilities include training, support, and upselling within the beauty industry.
Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.