Customer Service Representative in a hybrid role for RS Group. Supporting customers through multiple channels in a dynamic work environment from Warsaw with Czech and English proficiency.
About the role
- Customer Support Specialist providing exceptional assistance to policyholders, agencies, and contractors. Supporting inquiries related to underwriting, billing, policies, and claims.
Responsibilities
- Provides an exceptional customer experience to policyholders, agencies, and contractors
- Supports customers with underwriting, billing, policy, and claim status related inquiries
- Responds to other general inquiries
- Provides timely and accurate information to customers
- Aims for first-contact resolution (FCR)
- Works under close supervision with minimal latitude in the use of initiative and independent judgment
Requirements
- High school diploma or equivalent
- One (1) year of contact center environment or customer service experience OR an equivalent combination of education, certification, training, and/or experience
- May be required to possess a valid state of Florida drivers license
- Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
- Prior property & casualty underwriting experience (preferred)
- One (1) year industry experience (preferred)
- Bilingual (English / Spanish) (preferred)
Benefits
- Part time hours, 20 hours/week, 4 or 5 hours/day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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