Customer Support Specialist providing exceptional assistance to policyholders, agencies, and contractors. Supporting inquiries related to underwriting, billing, policies, and claims.
About the role
- Sales Support Representative assisting with customer needs at Ferguson. Engaging with clients, providing service, and ensuring timely quotations in a collaborative environment.
Responsibilities
- Work together with Sales associates to support customer needs
- Ensuring the delivery of personalized customer service
- Coordinate deliveries on behalf of customers
- Answer sales calls for general information
Requirements
- 0-3 years of sales and/or customer service experience
- Experience in plumbing, HVAC, or other trades is a plus
- Strong skills for sales, including the ability to upsell
- Proven track record of responding quickly to customer needs
- Ability to react well in a fast-paced environment
- General digital literacy including Microsoft Office
- Ability to quickly learn product knowledge and processes
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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