Customer Support Manager leading a team at health - tech startup focused on chronic disease prevention. Ensuring consistent service quality and supporting staff in a collaborative environment.
About the role
- Customer Experience Operations Specialist working with policyholder service requests in cyber insurance. Collaborating with teams and facilitating document processing effectively in a hybrid role.
Responsibilities
- Assist with activities related to agency and policyholder service requests.
- Accurately review agency request changes for acceptability and process changes in the Cowbell platform.
- Facilitate the completion of document requests from our agency partners and policyholders.
- Process notices from the Cowbell platform to our agency partners and policyholders.
- Collaborate with a fun team, while growing, learning, and teaching the company along the way.
Requirements
- Proven success in operations and processing or the aptitude to obtain that experience.
- Detail-oriented in all aspects of your work.
- Self-motivated and results-oriented mentality, taking initiative to solve problems with high energy and urgency.
- Passion and resiliency.
- Effective verbal and written skills.
- Ability to understand financial statements, contracts, applications, and other insurance-related materials.
Benefits
- Employee equity plan.
- Group Medical, Personal Accident and Term Life cover for all employees
- Comprehensive wellness program, meditation app subscriptions, lunch and learn, book club, happy hours and much more.
- Professional development and the opportunity to learn the ins and outs of cyber insurance, cyber security as well as continuing to build your professional skills in a team environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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