Customer Support Specialist providing exceptional assistance to policyholders, agencies, and contractors. Supporting inquiries related to underwriting, billing, policies, and claims.
About the role
- Customer Experience Operations Specialist working with policyholder service requests in cyber insurance. Collaborating with teams and facilitating document processing effectively in a hybrid role.
Responsibilities
- Assist with activities related to agency and policyholder service requests.
- Accurately review agency request changes for acceptability and process changes in the Cowbell platform.
- Facilitate the completion of document requests from our agency partners and policyholders.
- Process notices from the Cowbell platform to our agency partners and policyholders.
- Collaborate with a fun team, while growing, learning, and teaching the company along the way.
Requirements
- Proven success in operations and processing or the aptitude to obtain that experience.
- Detail-oriented in all aspects of your work.
- Self-motivated and results-oriented mentality, taking initiative to solve problems with high energy and urgency.
- Passion and resiliency.
- Effective verbal and written skills.
- Ability to understand financial statements, contracts, applications, and other insurance-related materials.
Benefits
- Employee equity plan.
- Group Medical, Personal Accident and Term Life cover for all employees
- Comprehensive wellness program, meditation app subscriptions, lunch and learn, book club, happy hours and much more.
- Professional development and the opportunity to learn the ins and outs of cyber insurance, cyber security as well as continuing to build your professional skills in a team environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Representative in a hybrid role for RS Group. Supporting customers through multiple channels in a dynamic work environment from Warsaw with Czech and English proficiency.
Claims Support Specialist handling inbound calls and assisting clients with claims management processes. Responsible for resolving issues, maintaining documentation, and ensuring service quality standards.
Inbound Customer Service Representative handling medical records inquiries for HealthMark Group. Fast - paced phone coverage and excellent customer service in a healthcare IT setting.
Customer Service Coordinator overseeing day - to - day operations of the Customer Service team in Dallas. Ensuring process discipline and driving continuous improvement for customer satisfaction and commercial excellence.
Customer Support Specialist providing customer - centric support across email and chat channels. Collaborating with internal teams to resolve issues and enhance customer experiences in a tech - focused environment.
Sales Support Representative assisting with customer needs at Ferguson. Engaging with clients, providing service, and ensuring timely quotations in a collaborative environment.
Customer Service Representative providing reliable and compassionate service as the main contact for veterinary clinics. Building trusted relationships with clinic staff and managing customer needs effectively.
Intermediate Customer Support Specialist handling customer inquiries via phone, chat, and email. Mastering Clio products and providing guidance on AI - powered solutions while ensuring high customer satisfaction.
Trading Support Specialist providing exceptional customer service by solving login issues and explaining investment concepts. Opportunities to learn and grow within the finance world.