Customer Support Specialist providing exceptional assistance to policyholders, agencies, and contractors. Supporting inquiries related to underwriting, billing, policies, and claims.
About the role
- Customer Service Representative in a hybrid role for RS Group. Supporting customers through multiple channels in a dynamic work environment from Warsaw with Czech and English proficiency.
Responsibilities
- Act as the first point of contact, quickly and effectively resolving customer issues.
- Handle inbound calls and deliver real-time support via Live Chat and e‑mail.
- Create meaningful customer interactions that contribute to an exceptional service experience.
- Consistently exceed expectations by maintaining high service standards.
- Deliver support that leaves a lasting, positive impression with every customer interaction.
Requirements
- Fluent level of Czech language and good command of written and spoken English
- Experience in dealing with customers either face-to-face or via phone
- Excellent communication and interpersonal skills
- Ability to adapt to the changing environment
- Ability to work under time pressure
- Computer skills (Microsoft applications, SAP knowledge is an advantage)
Benefits
- pension scheme (PPK)
- annual bonus
- private medical care (Allianz)
- subsidy for Multisport card
- holiday allowance
- lunch card
- subsidy for learning English language
- employee referral scheme
- global recognition programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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