Information Security Manager at IT - Total protecting critical information and enhancing clients' resilience to cyber threats. Role involves strategy and operations in information security.
SI
Hybrid Client Advisor – Fixed Term Appointment
Posted 36 minutes ago
About the role
- Client Advisor for Social Security Scotland, helping people apply for benefits via calls and webchat. Processing applications and managing client information in a supportive role.
Responsibilities
- provide professional, accurate support to clients through inbound and outbound calls
- communicate confidently across multiple channels
- process client applications efficiently
- manage key client actions
- maintain accurate, up to date records
- handle sensitive and personal information with complete confidentiality
- contribute to service improvement by recording client feedback
- work collaboratively within a wider team
Requirements
- Success Profiles assessment framework
- Managing a Quality Service (Level 1)
- Working Together (Level 1)
- Communicating and Influencing (Level 1)
Benefits
- supportive and inclusive working environment
- wide range of employee benefits
Job title
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Experience level
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Degree requirement
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