Senior Customer Success Manager in a tech/SaaS firm developing customer relationships. Managing a portfolio, acting as a strategic partner and ensuring customer benefit in hybrid role in Stockholm.
About the role
- Customer Success Manager responsible for a B2B SaaS customer portfolio in Munich. Focusing on retention, growth, and effective customer lifecycle management.
Responsibilities
- Responsibility for an assigned customer portfolio
- Management focused on retention and profitable growth
- Execution of the entire customer lifecycle after contract signing
- Ensuring adoption and utilization of our solution
- Early identification and assessment of risks
- Development of upsell and cross-sell opportunities
- Regular account reviews and maintaining clean CRM data
- Representing the customer perspective internally
Requirements
- Several years of experience in Customer Success, Account Management, or comparable roles in a B2B SaaS environment
- Responsibility for retention and revenue
- Ownership of results
- Structured and disciplined work style
- Understanding of the mechanics of a SaaS business model
- Early identification of risks and opportunities
- Experience in or good understanding of the communications industry
- Precise, reliable, and confident communication
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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