Hybrid Customer Success

at Noxtec

• Job title: Customer Success
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Recife, Brazil

About the role

• Customer Success professional providing training and support for clients at NOXTEC. Role involves monitoring project indicators and facilitating client communications.

Responsibilities

• Conduct trainings;
• Monitor project stages and client indicators;
• Provide support throughout the customer journey and reduce response times;
• Perform continuous follow-up with clients to understand project progress and results;
• Screen and handle requests, proposing the best solutions for clients;
• Support the creation of strategies for better use of the solutions;
• Analyze client performance and propose improvements;
• Facilitate communication between clients and the organization;
• Conduct satisfaction surveys;
• Create Help Center materials.

Requirements

• Bachelor's degree – Business Administration, Information Systems, or related fields;
• Experience in customer support and client retention within the technology sector and strong data analysis skills;
• Proficiency with Microsoft Office or G Suite;
• Training in agile methodologies for project management;
• Fluent English (advantageous);