District Operations Manager overseeing outbound logistics across various client retail locations at Riverstone Logistics. Driving efficiency and team performance while ensuring compliance with regulations.
About the role
- Logistics Operations Coordinator in hybrid role monitoring IoT systems and managing last mile operations for SCForce.
Responsibilities
- Monitor the IoT infrastructure installed in pharmacies (kiosks/totems, cameras, gateways, sensors), ensuring maximum equipment availability;
- Map, identify and escalate failures, connectivity outages, instabilities and critical events;
- Develop operational dashboards, telemetry and preventive routines to reduce recurrence;
- Monitor daily last-mile operations performed by third‑party logistics operators;
- Track essential logistics KPIs;
- Manage the operational relationship with partners, ensuring governance, compliance with service level agreements (SLAs) and rapid response to incidents;
- Perform critical performance analysis, propose improvements and lead regular weekly/monthly review meetings with the logistics partner;
- Create executive reports, strategic dashboards and root cause analyses (RCA);
- Recommend data-driven action plans to internal teams and external partners;
- Manage centralized handling of all out-of-standard service events (technological, logistical, operational or data/registration related);
- Lead monitoring teams, logistics analysts, IoT specialists and service agents.
Requirements
- Bachelor's degree in Business Administration, Engineering, Logistics, Information Systems or related fields;
- Postgraduate studies will be considered a plus;
- Experience in logistics operations, control towers, NOC/SOC and/or digital operations;
- Experience with last-mile logistics partners is highly desirable;
- Experience in incident handling, SLA governance and KPI management;
- Familiarity with IoT devices, connectivity and operational monitoring;
- Knowledge of BI tools (Power BI, Looker, Tableau);
- Knowledge of ITIL and incident governance.
Benefits
- Food allowance
- Meal voucher
- Health insurance
- Dental plan
- Life insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
District Operations Manager overseeing outbound logistics and supervising Territory Managers for Riverstone Logistics. Responsible for maintaining client delivery capacity and operational efficiency.
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