District Operations Manager overseeing outbound logistics and supervising Territory Managers for Riverstone Logistics. Responsible for maintaining client delivery capacity and operational efficiency.
About the role
- District Operations Manager overseeing outbound logistics across various client retail locations at Riverstone Logistics. Driving efficiency and team performance while ensuring compliance with regulations.
Responsibilities
- Responsible for consistently meeting and exceeding client service goals
- Driving, maintaining, and evangelizing the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
- Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
- Assist with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the location
- Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
- Supervises personnel including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance
- Maintains a professional appearance always, while setting an example for employees alike
- Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
- Interpret and share location KPIs with key stakeholders
- Partner with motor carriers to facilitate compliance and delivery capacity for the client
- Advise Extra Milers on safety, security, employee relations, scheduling, training, grievances, and the like; ensuring employees and supervisors comply with company policies and administering practices in fair and equitable manner
- Hiring, training, developing, and appraising staff effectively; taking corrective action as necessary on a timely basis and in accordance with company policies
- Oversight of the upkeep and maintenance of all assigned assets, both from RLX and the client
- Conduct weekly onsite store audits to ensure client satisfaction with RLX deliverables
- Perform other work-related duties as assigned
Requirements
- High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)
- 2-4 years of distribution, and/or supply chain operations with at least 2 years of managerial experience preferred
- Must be proficient in Microsoft Office suite, specifically Excel
- Ability to complete work in a timely, accurate, and thorough manner
- Effective verbal and written communication skills
- Ability to exhibit a professional demeanor when dealing with conflict
- Ability to coach and develop employees
- Must have reliable transportation to commute to the workplace and attend client meetings as necessary.
Benefits
- Health insurance
- 401(k) matching
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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