Contact Center Back Office Team Leader for Volton overseeing the coordination of escalated customer cases and ensuring effective resolution. Leading a team to enhance customer experience.
About the role
- Contact Center Executive managing leads generated from digital campaigns for Drevdom, specializing in commercial process optimization. Focused on qualifying opportunities through intensive phone engagement.
Responsibilities
- Gestionar de forma intensiva leads generados por campañas digitales, a través de contacto telefónico, con el objetivo de calificar oportunidades y avanzar en el proceso comercial
- Realizar contacto telefónico constante a leads asignados (alto volumen de llamadas diarias)
- Calificar leads y levantar información clave para el proceso comercial
- Gestionar y actualizar información en herramientas CRM (Pipedrive o similares)
- Manejar objeciones y orientar la conversación hacia la conversión
- Hacer seguimiento a leads según flujos definidos
- Cumplir con métricas de contacto, calificación y avance comercial
Requirements
- Experiencia mínima de 1 a 2 años en contact center, televentas o posiciones similares
- Alta comodidad trabajando con llamadas telefónicas continuas
- Buen nivel de comunicación, dicción y persuasión
- Tolerancia a la presión y a trabajo por objetivos
- Capacidad de organización y autogestión
- Facilidad para aprender herramientas digitales (CRM, plataformas de gestión de leads)
Benefits
- Modalidad híbrida (oficina + remoto)
- Jornada full time: Lunes a Viernes + Sábados medio día
- Trabajo orientado a métricas y desempeño
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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