Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.
About the role
- Customer Service Advisor ensuring customer needs are met throughout their Scania experience. Collaborating with Service Team to deliver effective communication and accurate documentation.
Responsibilities
- Ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up
- Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
- Delivering exceptional customer communication – external and internal
- Managing and ensuring accuracy of all documentation
- Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity
Requirements
- Ability to think on your feet and show initiative
- Strong abilities in time management, organisation and administration
- Effective problem solving, negotiation and influencing skills
- Professional written and verbal communication skills
- Mechanical or workshop aptitude
- Vehicle/transport industry experience preferable.
Benefits
- A dynamic and inclusive work culture - be part of a great team environment
- A company that is enjoying record growth and eligibility for an annual company bonus scheme
- Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
- Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
- Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
- Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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