Senior Manager responsible for building digital measurement frameworks at Arc’teryx. Shaping strategies for marketing measurement and digital analytics for global marketing teams.
About the role
- Team Manager Learning Support responsible for LMS services in a Global Knowledge Centre. Overseeing delivery, governance, and operational excellence of learning support activities.
Responsibilities
- Ensure timely and accurate execution of Learning Support activities in line with SLAs, KPIs, compliance requirements, and global learning standards
- Safeguard consistent, high-quality delivery of learning administration services across all supported regions
- Oversee day-to-day Learning Support operations, including course assignments, content publishing, reporting, and user support
- Coordinate with IT and system owners on system enhancements, new features, and complex technical issues
- Maintain a strong understanding of LMS configuration, structure, permissions, and system settings to ensure stable and compliant operations
- Support implementation of new learning tools, integrations, and content solutions within the learning technology landscape
- Maintain and update documentation, process maps, and SOPs related to LMS administration
- Identify process or system gaps, propose improvements, and support testing and rollout of new functionalities or global learning initiatives
- Allocate workload, monitor performance, and ensure balanced operational capacity across regions
- Coach and develop Learning Support Specialists, building capability in LMS administration, digital learning operations, and customer service
- Ensure adherence to compliance training requirements, audit standards, reporting timelines, and data privacy regulations
- Support implementation of global governance for learning platforms, templates, content standards, and reporting frameworks
- Escalate complex issues and support root-cause analysis and resolution in collaboration with global stakeholders
Requirements
- 5+ years of experience in Learning & Development, LMS administration, HR Technology, or Shared Services
- 3+ years of experience managing learning technology services, including course assignment workflows, compliance training cycles, reporting, and content lifecycle management
- 2+ years of people management or team leadership experience
- Hands-on experience with LMS platforms (e.g. SuccessFactors Learning, Cornerstone, Moodle), including configuration understanding and content deployment
- Experience working in multi-country or regional environments with varying compliance and business requirements
- LMS-specific certifications (e.g. SuccessFactors Learning Administrator, Cornerstone) are a strong advantage
- Continuous development in digital learning tools, learning analytics, system governance, and content solutions
Benefits
- Hybrid working model
- Sports card
- Life insurance
- Inclusive, international working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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