Junior Consultant on Client Services team at Sawtooth Software serving as a problem solver for customers. Training in survey programming and data collection and becoming an expert in Marketing Science solutions.
Responsibilities
Serve as a problem solver for customers
Train in survey programming and data collection
Become an expert in Conjoint Analysis and preference modeling techniques
Use cutting-edge techniques and work with customers via email and phone
Represent customers during the development process of new features
Conduct consulting projects, teach workshops, and attend and speak at events as knowledge expands
Requirements
Background/degree relevant to research (statistics, business, mathematics, economics, psychology, etc.) or have a degree that includes some statistics courses (required)
Interest in the fields of market research, data analytics, and consumer behavior
Ability to think logically and enjoy helping others solve complex problems
Advanced skills with Excel or familiarity with programming/markup languages such as HTML, JavaScript, Python, R, etc.
Experience with survey scripting platforms (Qualtrics, Confirmit, Decipher, Sawtooth), or the methods we use (conjoint analysis, discrete choice, MaxDiff, experimental designs, regression analysis) is a major plus
Benefits
Small, family-friendly company
Great work-life balance with a 40-hour workweek
Hybrid work
Paid time off that increases based on tenure
Eight paid holidays per year and one floating holiday
Company-paid health insurance (We cover 100% of the health insurance premiums for you and your family on our default plan)
HSA contributions that match the health insurance deductible (currently $2,700 for individuals and $5,400 for families)
Employer retirement contribution of up to 15% of annual compensation to a SEP account, with no matching requirements—based on company profitability.
Manager in Finance Transformation focusing on Japanese companies in Southeast Asia. Advising on purpose - led growth, operational foundations, and management strategies.
Client Service Officer supporting relationship managers in wealth management at an international bank. Responsibilities include client relationship coordination and collaboration with internal stakeholders.
Customer Service Representative providing support to Employee Benefit Consultants, clients, and insurers. Handling queries over phone and email in a hybrid work environment.
Client Service Excellence Center associate providing exceptional service via inbound calls to assist clients with financial inquiries at Vanguard. Requires strong client service experience and licensing.
Cyber Client Service Technician ensuring device cybersecurity at GE HealthCare's medical technology. Servicing customer IT and security for enhanced satisfaction with biomedical equipment security.
Client Services Specialist supporting clients on a leading trading platform with advanced communication skills. Handling KYC procedures and providing comprehensive client support and training.
Client Service Specialist supporting clients through live chat, emails, and calls for a leading trading platform. Assisting with KYC procedures and enhancing client satisfaction.
Client Support Executive assisting small businesses with accounting queries using Xero software. Act as the primary point of contact for clients, ensuring satisfaction and resolution of inquiries.
Field - based role introducing surface repair services to property managers and facility managers. Building relationships and driving a planned route in the Madison area.
Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.