Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Junior Consultant on Client Services team at Sawtooth Software serving as a problem solver for customers. Training in survey programming and data collection and becoming an expert in Marketing Science solutions.
Responsibilities
- Serve as a problem solver for customers
- Train in survey programming and data collection
- Become an expert in Conjoint Analysis and preference modeling techniques
- Use cutting-edge techniques and work with customers via email and phone
- Represent customers during the development process of new features
- Conduct consulting projects, teach workshops, and attend and speak at events as knowledge expands
Requirements
- Background/degree relevant to research (statistics, business, mathematics, economics, psychology, etc.) or have a degree that includes some statistics courses (required)
- Interest in the fields of market research, data analytics, and consumer behavior
- Ability to think logically and enjoy helping others solve complex problems
- Advanced skills with Excel or familiarity with programming/markup languages such as HTML, JavaScript, Python, R, etc.
- Experience with survey scripting platforms (Qualtrics, Confirmit, Decipher, Sawtooth), or the methods we use (conjoint analysis, discrete choice, MaxDiff, experimental designs, regression analysis) is a major plus
Benefits
- Small, family-friendly company
- Great work-life balance with a 40-hour workweek
- Hybrid work
- Paid time off that increases based on tenure
- Eight paid holidays per year and one floating holiday
- Company-paid health insurance (We cover 100% of the health insurance premiums for you and your family on our default plan)
- HSA contributions that match the health insurance deductible (currently $2,700 for individuals and $5,400 for families)
- Employer retirement contribution of up to 15% of annual compensation to a SEP account, with no matching requirements—based on company profitability.
- Continued learning and training opportunities
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